Returns Policy



Highlights

  • Our shop policy is Exchange only, we do not offer Refunds
  • We do not accept preorder cancellations after the preorder deadline
  • Sale items, one of a kind items and hand made items are non-refundable or exchangeable


Exchange Policy

We are happy to arrange an exchange if the following conditions are met:

  • The product is faulty (excludes damages that occur during transit
  • The product does not match the description on the website

To qualify for an exchange, the item must be:

  • Returned within 5 business days of receipt
  • In its original, unworn, and pristine condition
  • Comes complete with all original tags and packaging still attached

Please contact us via shop chat or email (yoyoapparels@gmail.com) as soon as possible to initiate an exchange and we can guide you through the process.


Exchange Process

If you would like to pursue an exchange, these would be steps we would follow:

Step 1
Please initiate the process by contacting us via the shop chat feature, or by email explaining the issue in full.   We will provide instructions for returning the item.

Step 2
Once the item is returned to us, we will review it to ensure it qualifies for an exchange. If approved, we will confirm with you and ship out your exchange. It is important to note that we will need to review the item in person before we can confirm if an exchange is possible.

Step 3
The exchange will be shipped to the original address used on your original order. Please ensure your address is correct.


Important Conditions & Exceptions

  • USA Customers
    We can accept exchanges from customers in the USA, but due to complex import tax and tariff regulations, your second shipment will incur additional import charges.
  • Damaged Returns
    We cannot process an exchange for any item returned in a damaged, worn, or otherwise unsellable condition (e.g., with marks, or odours).
  • Non-Returnable Shipping Costs
    Please note that customers are responsible for all return shipping costs for exchanges, including any potential customs fees for international returns.


Address & Delivery Issues

1. Incorrect Address:
If you entered the wrong shipping address, you must contact us via shop chat or email immediately. We can intercept and correct the address before the parcel is collected by the postal service. If the parcel has already been shipped, we cannot change the address.

2. Parcel Shows "Delivered" But You Haven't Received It
If your tracking information shows "delivered" but you have not received your parcel, please contact your local post office with your tracking number. Unfortunately, once a parcel is marked "delivered" it is out of our hands. We cannot offer an exchange or refund for parcels marked as delivered.

3. Undelivered Parcels
Undelivered parcels are usually returned to us. If we receive your parcel back, we will contact you to rearrange shipping. A second postage fee will be required via PayPal in this case.

4. Lost or Damaged in Transit
We cannot provide a refund or exchange if your parcel is lost, damaged, or bent by the postal service, as this is the responsibility of the postal carrier. However, we can provide you with proof of postage to help you file a claim with the postal service to recover some of the cost.

5. Insufficient Address
We cannot offer an exchange or refund if a parcel is lost due to an incomplete or insufficient shipping address provided at checkout.


Come say hello!

From our experience, the best way to avoid needing an exchange is to make an informed decision, which is why we include size tables for all of our products. These tables provide measurements to allow you to proof check if an item would fit (afterall sizing is not universal - depending on where you are in the world, it can be multiple sizes off).

We're more than happy to confirm sizing or fit details with you before you make your purchase. We look forward to hearing from you!