REFUND & EXCHANGES
Refund and Exchange
- I do not accept cancellations
- I do not accept returns
- hand made goods/one of a kind items/ sale items are non refundable/exchangeable
- Sale items are non refundable
I am happy to exchange if:
1. The product does not match the criteria in the product description.
2. Faulty (which is not caused by post). For example, an massive oil/ink stain.
3. Size doesn't fit
You can make an exchange within 5 days receiving the order. The product needs to be in the same condition as before. As soon as I receive the post, I will ship out the exchanged items.
PLEASE NOTE: I don't provide the shipping cost for exchanges in any conditions.
If you receive a broken/bend packet or the post gets lost, it is the post's responsibility, in this case I won't be able to make any refund/exchange.
BUT I will provide you the the proof of postage and help you try and claim some money back from the post.
FREE Shipping promo code is for standard shipping worldwide. Please note that standard shipping method does not include tracking number.