POLICY / REFUND & EXCHANGES
Refund and Exchange
- I do not accept returns.
- hand made goods/one of a kind items/ sale items are non refundable/exchangeable
I am happy to exchange if:
1. The product does not match the criteria in the product description.
2. Faulty (which is not caused by post). For example, an massive oil/ink stain.
3. Size doesn't fit
4. You decided that you don't like the product *sad face* you can make an exchange within 7 days receiving the order. the product needs to be in the same condition as before. As soon as I receive the post, I will ship out the exchanged items.
PLEASE NOTE: I don't provide the shipping cost for exchanges in any conditions.
If you receive a broken/bend packet or the post gets lost, it is the post's responsibility, in this case I won't be able to make any refund/exchange.
BUT I will provide you the the proof of postage and help you try and claim some money back from the post.
Please note that the 'standard delivery service' DOES NOT include tracking
All UK orders are sent out 1st class or 1 class signed for (1-3 working days). For express delivery please contact the shop.
International orders are sent out via ‘international standard or internationalTrack and signed shipping method’ (of your choice at the check out)
International standard shipping is 1/3 cheaper than the tracking delivery but does NOT come with the tracking number.
This shipping method is 99% safe however I have had lost/missing/delayed parcels in the past...so please make sure that you are happy with it before placing your order. In any case your parcel is lost we will not be able to chase it...
if you decided to upgrade postage after your order, please contact shop immediately after your order.
Oversea standard shipping arrives within 14-21 business days on average (please do not count weekends and public holidays).
Special/handmade items, sweatshirt and hoodies are recommended to ship via international tracked or signed for delivery.
For more information please visit www.royalmail.com