US customers: Please note, the famous 10%Tariff is in effect *GASP* your parcel may incur an additional import fee when it reaches the US customs office ;_;

REFUND & EXCHANGE POLICY


Highlights

  • Our shop policy is Exchange only, we do not offer Refunds
  • We do not accept preorder cancellations after the preorder deadline
  • Sale items are non-refundable/exchangeable
  • One of a kind items are non-refundable/exchangeable
  • Hand made items are non-refundable/exchangeable


Exchange Policy

We are happy to arrange an exchange under the following conditions:

  • The product is faulty (excludes damages that occur during transit)

  • The product does not match the description on the website

To qualify for an exchange, the item must be:

  • Returned within 5 business days of receipt
  • In its original, unworn, and pristine condition
  • Comes complete with all original tags and packaging still attached

Please contact us via shop chat or email as soon as possible to initiate an exchange and we can guide you through the process.

 

Exchange Process

  1. If your purchase is faulty or doesn't match it's description on this website, contact us via the shop chat feature, or by email.  We will provide instructions for returning the item.

  2. Once the item returns to us, we will review it to ensure it qualifies for an exchange.  

  3. If approved, we will confirm with you and ship out your exchange.

  4. The exchange will be shipped to the original address used on your original order. Please ensure your address is correct.

 

Important Conditions & Exceptions

  • USA Customers
    We can accept exchanges from customers in the USA, but due to complex import tax and tariff regulations, your second shipment will incur additional import charges. 

  • Damaged Returns
    We cannot process an exchange for any item returned in a damaged, worn, or otherwise unsellable condition (e.g., with marks, or odours).

  • Non-Returnable Shipping Costs
    Please note that customers are responsible for all return shipping costs for exchanges, including any potential customs fees for international returns.

 

Address & Delivery Issues


1. Incorrect Address:
If you entered the wrong shipping address, you must contact us via shop chat or email immediately. We can intercept and correct the address before the parcel is collected by the postal service. If the parcel has already been shipped, we cannot change the address.

2. Parcel Shows "Delivered" But You Haven't Received It:
If your tracking information shows "delivered" but you have not received your parcel, please contact your local post office with your tracking number. The parcel may be with a neighbour or held at a local depot.

Unfortunately, once a parcel is marked "delivered," it is out of our hands. we cannot offer an exchange or refund for parcels marked as delivered.

3. Undelivered Parcels:
Undelivered parcels (e.g., due to an incorrect address) are usually returned to us. If we receive your parcel back, we will contact you to rearrange shipping. A second postage fee will be required via PayPal in this case.

4. Lost or Damaged in Transit:
We cannot provide a refund or exchange if your parcel is lost, damaged, or bent by the postal service, as this is the responsibility of the postal carrier. However, we can provide you with proof of postage to help you file a claim with the postal service to recover some of the cost.

5. Insufficient Address:
We cannot offer an exchange or refund if a parcel is lost due to an incomplete or insufficient shipping address provided at checkout.

Page last updated 2025/09/20