REFUND & EXCHANGES
Refund and Exchange
- Due to me being a very tiny - one person - business my shop policy is exchanges only
- I do not accept preorder cancellations after the preorder deadline
- All sales items are final
I am happy to exchange if:
The product does not match the criteria in the product description or the product is faulty (which is not caused by post)
You can make an exchange within 5 business days from the date you receive the parcel.
Contact me via email or shop chat asap and we will sort it :) The product needs to be in the same resealable condition as before with tags and the original packaging.
If I receive an item back that is damaged or unsellable for any reason (smelling like it’s been worn or have marks on them etc) we will be in touch. In this case I will not be able to make the exchange for you.
As soon as I receive the item, I will ship out the exchange.
PLEASE NOTE: I don't provide the shipping cost for exchanges in any conditions. Please bear in mind shipping international parcels you may be paying the customs tax twice
I do not accept exchanges for customers in the USA at the moment due to imports tax.
If you receive a broken/bend packet or the post gets lost, it is the post's responsibility, in this case I won't be able to make any refund/exchange.
BUT I could provide you the the proof of postage and help you try and claim some money back from the post.
If you have entered the wrong address please contact me via email ASAP. I will be able to catch your parcel and edit your address before the parcels are collected by the postman. If your parcel has already been posted, I won't be able to help you change the address.
If you the tracking shows “delivered” but you haven’t received your parcel, please contact your post office with your tracking number. They may have been delivery to your neighbors or it may be sitting in the warehouse because someone misplaced it.
When it shows “delivered” there is nothing I can do on my end, so please make sure you contact the local posts.
The undelivered parcels usually returns to me after a while. I am happy to rearrange and post your parcel you it when it returns to me. The second postage will be arranged via Paypal if this is the case.
I will not be able to make a exchange/refund if if the parcel is lost due to an “insufficient” shipping address.